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JOB VACANCY

Primeracacti, a leading provider of innovative technology solutions, is seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. This is an excellent opportunity to utilize your technical expertise while providing exceptional service to our valued customers.


Responsibilities:

- Provide technical support to customers via phone, email, or chat, addressing inquiries, troubleshooting hardware and software issues, and resolving technical problems promptly and effectively.

- Collaborate with cross-functional teams to escalate and resolve complex technical issues.

- Document customer interactions, troubleshooting steps, and resolutions in a clear and concise manner.

- Conduct remote diagnostics to identify and resolve technical problems, guiding customers through step-by-step instructions as needed.

- Offer product recommendations and technical guidance to customers, ensuring their satisfaction with our solutions.

- Stay up-to-date with industry trends and technological advancements to provide accurate and relevant information to customers.

- Contribute to the development and improvement of support processes, tools, and resources.


Requirements:

- Bachelor's degree in a relevant technical field or equivalent practical experience.

- Proven experience in a technical support role, preferably in a fast-paced, customer-centric environment.

- Strong knowledge of computer systems, hardware, and software, including operating systems (Windows, macOS, Linux), network protocols, and troubleshooting methodologies.

- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical individuals.

- Exceptional problem-solving and analytical skills, with the ability to think quickly on your feet.

- Strong customer service orientation and a passion for helping others.

- Ability to multitask and prioritize tasks effectively, while maintaining attention to detail.

- Availability to work flexible hours, including evenings and weekends, as needed.


At Primeracacti, we foster a collaborative and inclusive work environment where creativity and innovation are encouraged. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.


If you are enthusiastic about technology, possess excellent technical skills, and enjoy providing exceptional customer support, we would love to hear from you. Join our team and be part of our mission to deliver outstanding technology solutions to our customers.


To apply, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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